Frequently asked questions

MOQ is confirmed by product, material, process and packaging. Standard items usually start at a level we confirm in the quote; mixed styles and colors can be discussed but add sorting, labeling and packing work. Custom colors, logos and packaging usually have a separate MOQ. Send the styles and quantities and we will quote against the actual combination.

Yes. We recommend testing the market with a smaller first order before scaling. Trial orders can mix styles, colors and sizes; the exact MOQ is confirmed per product. Mixed orders create sorting, labeling and packing costs, and the quote states whether they change the price.

Yes. Send the drawing, reference image, size, material, target price and destination market. We first confirm whether it can be made and by which process. Standard sampling time is confirmed per product; tooling, complex structures or special fabrics take longer. The sample fee and whether it is credited against the bulk order are agreed in the quotation.

Yes. Logos can be printed, embroidered, woven, applied as a leather patch or a label. Colors are matched to a Pantone reference or a physical sample. Packaging can be a color box, white box, poly bag, display box, gift box or export carton; hangtags, care labels, barcodes and labels can be included. MOQ, sample fee and lead time depend on the item.

We approve color, material, size, filling and finish against a sealed sample, and produce to that sample. Fabric, filling and natural materials vary between batches; the acceptable range is agreed at sampling and confirmed again before bulk production.

Production time is confirmed after sample approval and receipt of the deposit. Peak season, tooling, special fabrics or custom packaging add time. The quotation states sampling time and bulk time separately.

We follow incoming material, first article, key in-line processes and packaging. Before shipment we inspect an agreed proportion for function, appearance, stitching, filling, packaging, labels, carton size and shipping marks. Inspections can be recorded with photos or video, and third-party inspection can be arranged.

Yes, per order and SKU. Common tests include material safety, heavy metals, azo dyes, pull strength, chewing and performance after washing. Not every product has an existing report; where one is needed it is arranged with a third-party laboratory. The scope, report number and validity are those of the actual document. We do not claim that all products are certified.

Where a partner factory has one, it can be provided on request. Where there is no valid report, an audit can be arranged at the buyer's request. The scope, validity and certificate holder are those of the actual document.

Materials are selected for the destination market and the way the product is used: rubber/TPR, rope, plush, fabric, filling and dyes are all confirmed. The focus is on harmful dyes, detachable small parts, sharp edges and filling that breaks up easily. Third-party testing is arranged where required, per order and SKU.

It depends on the fabric, filling and construction. Removable covers, machine-washable filling and non-washable products are handled differently, and the care label is written to match the actual product. Washing method can be confirmed at sampling so it is not discovered after delivery.

Price depends on material, size, process, filling, packaging, quantity and destination market. Send the product or reference image, quantity, target market, packaging requirements, logo/color, target price and required delivery date; drawings or samples help. The more complete the information, the more accurate the quote. We reply within 24 hours (Mon–Fri).

Samples are usually paid by PayPal or Wise. Bulk orders are usually T/T with 50% deposit and 50% before shipment, confirmed on the pro forma invoice. The paying entity, invoice and contract are kept consistent. We do not accept bulk payments into a personal account.

Yes. Common ports are Ningbo, Shanghai and Shenzhen, confirmed by factory and order. FOB and DDP can both be discussed; the quote states what is included and what is not.

Packing list, invoice, contract, certificate of origin, declaration of conformity and test reports are prepared for the destination market and order. FOB and DDP need different document sets, and we confirm the list with you before shipment.

Mainly Europe and North America at present; other markets are confirmed per order. Testing, labeling and warning requirements differ by market, and we set them out before quoting.

Yes. We can follow FBA carton labels, labeling, packaging and carton requirements. We do not access your seller account; we handle the product and the shipment. Mixed styles, replenishment and document requirements for importers and wholesalers are also covered.

Yes. Existing products can be shot as white-background images, lifestyle images with pets and short video; custom shoots are quoted per project. We come from a content studio, so images, video and product can be delivered together.

We compare the sealed sample, the inspection record and the goods to establish where the difference came from. Where the cause is the factory's or ours, rework, replacement or refund is arranged under the contract. A third-party inspection can be arranged jointly if needed.

The office can be visited by appointment. Factory visits need to be arranged in advance and follow the factory's safety and confidentiality rules. We are a sourcing and brand services company and do not own a factory; we work with a group of long-term partner factories matched by project. Factory certificates belong to the factory, not to us.