Informacje prawne
Polityka prywatności
Ostatnia aktualizacja: November 10, 2026
Ten dokument prawny jest dostępny w języku angielskim. Wersja angielska jest nadrzędna.
Who we are
SolVane Pets is a trading brand operated by AYahey Cultural Media Co., Ltd, registered in Jinan, Shandong, China. For privacy questions, contact contact@solvanepets.com.
Information we collect
When you send an inquiry, request a sample or contact us, we collect the information you provide: name, company, business email, country, product or category of interest, estimated quantity, target market, message and any file you attach. We also receive basic technical information such as browser type, device type, referring page and the pages you visit.
Information we do not collect
This website does not take payment and does not ask for card numbers, bank details or government identity documents. Please do not send those through the inquiry form.
How we use information
We use your information to answer your inquiry, prepare quotations, arrange samples, follow orders, keep records of commercial communications, maintain the website, understand which pages are useful, and meet legal, tax and accounting obligations.
Legal bases
Where data protection law applies, we rely on: performance of a contract or steps taken at your request before a contract; our legitimate interest in responding to business inquiries and running our business; your consent where we ask for it; and compliance with legal obligations.
Sharing
We do not sell personal information. We share only what is necessary with service providers that help us operate (hosting, email, form handling, analytics), with partner factories or forwarders where needed to quote or fulfil an order, and with authorities where required by law. Service providers act on our instructions and are not permitted to use the data for their own marketing.
International transfers
Our team is based in China, and service providers may process data in other countries. Where required, we use appropriate safeguards for transfers, such as standard contractual clauses or an equivalent mechanism.
Retention
Inquiry records are kept for up to 24 months after the last contact so we can continue a conversation. Contract, order, invoice and customs records are kept for up to 10 years where required for tax, accounting or legal purposes. Analytics data is kept for up to 14 months. When a record is no longer needed, it is deleted or anonymised.
Your rights
Depending on your jurisdiction, you may ask for access, correction, deletion, restriction, portability or objection regarding your personal data, and you may withdraw consent where processing is based on consent. Email contact@solvanepets.com and we will respond within the period required by applicable law. You may also complain to your local data protection authority.
Security
We use reasonable technical and organisational measures to protect personal information, including access control, encrypted connections and limited retention. No internet transmission is completely secure, so we cannot guarantee absolute security.
Children
This website is intended for business buyers and is not directed at children. We do not knowingly collect personal information from children through this website.
Changes
We may update this policy when our practices or the law change. The updated date at the top of this page shows the current version.
Niniejsza polityka opisuje sposób obsługi zapytań i zamówień. Decydujące znaczenie dla danej transakcji ma podpisana oferta, faktura proforma lub umowa.