Legal
Condiciones de venta
Última actualización: November 10, 2026
Este documento legal se ofrece en inglés. Prevalece la versión en inglés.
Scope and contracting entity
SolVane Pets is a trading brand operated by AYahey Cultural Media Co., Ltd. These terms apply to business inquiries, quotations, samples and orders placed through this website or by email. The entity named in the signed quotation, pro forma invoice, purchase order acceptance or separate written agreement controls the specific transaction.
Business buyers only
This website is for business-to-business trade. We do not sell to consumers through this site, and consumer protection rules that apply to retail sales do not apply to these transactions.
Quotations and pricing
Prices shown or discussed before a written quotation are indicative. Final pricing depends on material, specification, quantity, packaging, customization, testing, shipping, currency and trade terms. A quotation is valid for the period stated in it; if no period is stated, it is valid for 30 days.
Orders and payment
An order becomes binding when both parties confirm product specification, quantity, price, payment terms, delivery terms and required documents in writing. Bulk production normally starts after the agreed deposit is received. Standard terms are T/T with 50% deposit and 50% before shipment; samples are usually paid by PayPal or Wise. The paying entity, invoice and contract are kept consistent. We do not accept bulk payments into a personal account.
Samples
Sample availability, fee, dispatch time and courier cost are quoted before payment. A sample fee may be credited against a qualifying bulk order only where this is stated in writing. Custom, tooling and artwork samples may carry additional fees and longer lead times.
Specifications and tolerances
Production follows the approved sample and written specification. Natural materials such as wood, cotton, linen and leather vary in color and grain between batches; the acceptable range is agreed at sampling. Dimensions marked as approximate carry normal manufacturing tolerance, confirmed per product where relevant.
Lead times
Sampling and production lead times are estimates until confirmed in writing. They depend on product availability, customization, packaging, testing, order quantity, payment timing and carrier capacity. Delays caused by carriers, customs, weather, regulatory action, force majeure or the buyer do not constitute a breach by us, but we will communicate known delays promptly.
Shipping, risk and title
Shipping terms, Incoterms, freight, insurance, customs responsibilities and import duties are confirmed for each order in the quotation or pro forma invoice. Risk passes according to the agreed Incoterm. The buyer is responsible for providing a complete and accurate delivery address and the information required by the carrier or customs authority.
Testing and compliance
Test reports, declarations of conformity and factory certificates are provided per order and SKU where they exist, and can be arranged with a third-party laboratory where they do not. We do not warrant that every product is certified for every market. The buyer remains responsible for confirming that the product, label and packaging meet the requirements of the destination market.
Intellectual property
Buyer-provided logos, artwork, designs and trademarks remain the buyer's property, and the buyer confirms it has the right to use them. We do not grant any licence to third-party trademarks, images or content on this website.
Cancellation and changes
Changes or cancellation after production has started may incur costs for materials, tooling, labour and packaging already committed. Any change must be confirmed in writing and may change price and lead time.
Governing law
These terms are governed by the laws of the People's Republic of China. The parties will first attempt to resolve a dispute through written negotiation; if that fails, the dispute will be submitted to the competent court or arbitration body named in the signed contract.
Contact
Questions about these terms can be sent to contact@solvanepets.com.
Esta política describe cómo gestionamos las consultas y los pedidos. El presupuesto firmado, la factura proforma o el contrato rigen la transacción concreta.